Please note: Product quality guarantee: we try to deliver the best quality garments and hats.
1 DDI will not be held responsible if there is a delay in delivery, as we are not a transport company.
2 Customers will be responsible for the return OF ALL shipping and handling charges if they do not contact us first, before a return.
3 Customers need to contact us on the problem before the return of the item / items to obtain a return number.
4 For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review, we will then credit the cost of postage back to you.
5 In the event that your product is lost in transit, DDI will not be held liable and therefore recommends that you send all returns via Registered Post.
6 We ask that you allow 7 business days from the day you return your package for your account to be credited.
Logos Motfis - Printing or Embroidery
All logos that are set up by us for printing / Embroidery with no fee are held by us. These will be deleted by us if not reused within 2 years give or take 3 weeks.
1 Your logo will require your signature or emailed approval before printing or embroidery including, if you alter your logo on later print orders.
2 This will include colour , sizing and position of logo on garment or hat.
3 A PDF/jpg file can be used for the logo approval, if it is acceptable to you and DDI.
4 A presample on a swatch of fabric may be required for confirmation of the logo.
5 Actual garment or hat sample with the logo attached will incur a full sample fee, which will be credited when the order is made and completed.
6 We do not sell, transfer or otherwise deal in the trade of your information.
7 We do not print logos that are copyrighted without the permission of the owner.
8 If you change your logo or motif by any amount and not inform us of the specific changes and not sign off on the new changes with us before we print, we will not be held responsible for the goods being printed with your older style logo. We need to reset your logo before we print. This applies to whoever or the organisation that owns your logo.
Limitation of Liability. IN NO EVENT SHALL DDI OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS WEB SITE OR ANY LINKED SITE, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION OR MATERIALS PRESENTED ON THIS WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF DDI OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Disclaimer. DDI assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this web site. You should not assume that the Materials on this web site are continuously updated or otherwise contain current information, unless verified by email by us on the same day as you do an order. DDI is not responsible for supplying content or materials from the web site that have expired or have been removed. THE MATERIALS PROVIDED AT THIS WEB SITE ARE PROVIDED "AS IS" AND ANY WARRANTY (EXPRESS OR IMPLIED), CONDITION OR OTHER TERM OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE IS HEREBY EXCLUDED.